|
|
 |
Delivery Policy
For all orders you should allow 3-10 working days from the date of order for delivery.
For plants above 200cm then please allow up to 14 days for delivery.
Most parts of mainland UK are covered by our free delivery for orders over £50 (delivery charge £10 for orders under £50 ).
Following email notification from New Leaf Topiary that your order has been processed, we will contact you by email to liaise regarding a suitable delivery date.
Deliveries are undertaken from Monday to Friday only, with the exception of Bank Holidays.
Delivery will be made to the address as specified in your order.
Your delivery address must be accurate as we will not accept liability for any incorrect delivery
or damage do the Goods made as a result of the wrong information being given.
If you wish the goods to be delivered to a third party,
you must make this clear at the time of ordering, and provide us with accurate delivery information.
In the absence of clear instructions, the goods will always be delivered to the billing address.
Although every effort is made to supply throughout the UK we reserve the right to refuse delivery,
in this instance the customer will be notified and if the customer has completed payment a full refund will be given.
For large sized tree orders, we strongly recommend that suitable machinery and professional grounds people are lined up for the installation and
delivery of your plants/trees(s). The plants will be delivered to the point where access allows,
except for large sized tree orders in which machinery will be required at the point of delivery to facilitate movement to the nearest flat, concrete surface.
Responsibility for loss or damage to the Goods will pass to you at the time of delivery or at the point at which delivery was attempted if you are absent at the agreed time.
The Goods will only be your property once full payment is received.
We will do our best to deliver as per the delivery date quoted to you but this date is by no means guaranteed.
Occasionally due to reasons out of our control delivery on the agreed date will not be possible,
on such occasions we will notify you and agree a new delivery time.
Replacement Policy
At the time of delivery, please check your order and if you believe your goods have been delivered damaged,
are not of the correct quality, are incorrect in number or do not comply with their description,
New Leaf Topiary must be notified by the customer verbally within 24 hours of delivery of the goods
and confirmation in writing by email within 3 days thereafter so that where possible we can rectify the problem for you.
Failure to do so will deem those goods as being accepted by the customer.
If the plants are planted this will deem those goods as being accepted by the customer
br>
and therefore unreturnable New Leaf Topiary take the utmost care to ensure that at the time of delivery
br>
all our products are in a healthy and prime condition.
br>
To ensure that your plant(s) remain healthy so that they can become established in your garden
br>
it is essential that you water and maintain the plant(s) correctly from the moment your order is delivered.
br>
No responsibility is accepted for replacement of failed plants as we are unable to control the planting,
br>
soil condition, weather, watering and/or ongoing maintenance.
br>
Buyers shall be deemed to accept the above conditions as a part of the Contract of Sale by placing an order with us.
br>
None of the above Terms and Conditions shall be deemed to be waived or modified unless expressly agreed by New Leaf Topiary in writing.
|
|
|
|
|
